Whenever we use “we”, “us” or “our”, we mean the Company. When we use “you” or “your,” we’re talking to you, the person using .

These terms were last updated on 23 March 2023.

WHO WE ARE

We are GAIL’s Limited operating under the GAIL’s brand (that’s who we refer to when using “GAIL’s”, “we, “us” or “our”).

We’re a company registered in England and Wales with company number 06055393. Our registered office is at Unit 12 Garrick Road Industrial Estate, Irving Way, Hendon, London, NW9 6AQ.

JOINING GAIL’S LOYALTY PROGRAMME

You can join GAIL’s Loyalty Programme for free by downloading our app from the Google Play Store or the Apple App Store and signing up for an account.

CONTACTING US

Should you wish to contact us, you can do so using the following details:

By post: Unit 12 Garrick Road Industrial Estate, Irving Way, Hendon, London, NW9 6AQ

By email: breadheads@gailsbread.co.uk

Via our contact us form: https://gailsbread.co.uk/contact-us/

HOW TO EARN STAMPS AND REWARDS

Earn one stamp for every transaction you make in store, online or through our mobile app.

Earn an additional stamp when you spend more than £20 in a single transaction.

To prevent fraud, you will not be able to earn a stamp on transactions taking place within 15 minutes of a transaction on which a stamp was awarded.

As your stamps add up, you’ll earn rewards. Rewards are earned when you’ve collected 9 stamps.

Once you have collected 9 stamps, the digital stamp card in your app will reset to zero stamps. You will receive a voucher in your app to redeem a reward (set out at Section 6, below).

If you’re at the till, you’ll need to show the QR code to the team member in order to assign the loyalty stamp to your account. If you’re ordering online make sure you’ve logged in using the email address associated with your GAIL’s Loyalty Programme account to earn stamps.

If you use Guest Checkout, you won’t be able to earn stamps.

Forgot to scan your QR code? You have 30 days after the transaction to claim the stamp(s) by contacting our Customer Experience team. You will need to show them a receipt for the transaction. If you do not have a receipt, it will not be possible to update your stamp balance.

You can’t currently earn stamps on orders placed with our delivery partners.

Non-food items like Gift Cards, bag charges, delivery fees and other fees don’t count towards the minimum spend for stamps. If you’re not sure, just ask a member of staff.

Stamps and rewards are personal to the GAIL’s Loyalty Programme account holder and can’t be grouped with another account holder or transferred to someone else’s account.

If you have multiple GAIL’s Loyalty Programme accounts (for example, if you signed up with multiple email addresses), it’s not possible to merge stamps and rewards onto a single account.

CHECKING YOUR GAIL’S LOYALTY PROGRAMME BALANCE

You can check your account balance in the GAIL’s app.

We reserve the right to correct or amend the balance in your account if we think there’s been an error. If this has happened and you’d like to dispute, it just get in touch.

REDEEMING REWARDS

Rewards can be redeemed from the day you’ve earned one and are valid for up to two months from the date of issue.

Any Rewards that haven’t been redeemed by the expiry date will be forfeited and removed from your account.

Reward options are either a barista-made drink, including coffee, tea, hot chocolate and iced as well as hot beverages, OR a loaf of bread.

Rewards can be redeemed at any participating GAIL’s bakery, as well as through the GAIL’s app.

If you’re at the till, you’ll need to show the reward voucher, found in your GAIL’s app.

There’s no cash alternative to rewards.

LIMITATIONS OF USE OF THE GAIL’S LOYALTY PROGRAMME

We don’t warrant or represent that GAIL’s Loyalty Programme will always be accepted at participating GAIL’s restaurants. For example, in the unlikely event of a failure of our IT and communications systems, we may not be able to add stamps or allow you to redeem a reward during such a system failure.

We can withdraw or cancel your GAIL’s Loyalty Programme account or take any other appropriate action if we suspect fraud, misconduct or unauthorised use. Once cancelled, you won’t be able to redeem any stored rewards.

CANCELLATION OR WITHDRAWAL OF YOUR GAIL’S LOYALTY PROGRAMME ACCOUNT

We reserve the right to withdraw the GAIL’s Loyalty Programme on reasonable notice. We’ll always notify you of any withdrawal, using the email address associated with your GAIL’s Loyalty Programme account.

You have the right to cancel your GAIL’s Loyalty Programme account at any time, but you’ll lose the right to redeem all unused rewards. Get in touch to cancel your GAIL’s Loyalty Programme account.

OUR LIABILITY

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• and any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

Subject to clauses 10.1 and 10.3, our maximum liability to you in relation to your use of any GAIL’s Loyalty Programme account shall not exceed the outstanding balance of rewards held on your GAIL’s Loyalty Programme account.

We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you used your GAIL’s Loyalty Programme account.

We only provide the GAIL’s Loyalty Programme account for domestic and private use. You agree not to use the GAIL’s Loyalty Programme account for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.

SUSPENSION AND TERMINATION

If you breach any of these Terms, we may immediately do any or all of the following (without limitation):

• issue a warning to you;
• temporarily or permanently withdraw your right to use your GAIL’s Loyalty Programme account;
• issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
• take further legal action against you; and/or
• disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.

CHANGES TO THESE TERMS

We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you use the GAIL’s Loyalty Programme account. If you have registered your GAIL’s Loyalty Programme account, we will provide you with at least thirty days’ advance notice of any changes to the Terms, unless such changes are required on shorter notice to comply with applicable law. If you do not agree to the changes, you have the right to cancel your GAIL’s Loyalty Programme account at any time, but you will lose the right to redeem all unused rewards. If you wish to cancel your account you must contact us.

OTHER IMPORTANT INFORMATION

Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales. This means that your use of your GAIL’s Loyalty Programme account and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by English law. Nothing in these Terms, including this clause 14.1, affects your rights as a consumer to rely on such mandatory provisions of local law.

If you are a consumer, you may bring any dispute which may arise under these Terms to – at your discretion – either the competent court of England. We shall bring any dispute which may arise under these Terms to the competent court of England.

Your Welcome Gift: A complimentary barista-made drink

• Please show the unique QR code sent to the email provided or found in the rewards section of your app to a member of the bakery team.
• The unique code entitles you to your choice of one regular barista-made drink, free of charge, including coffee, tea, hot chocolate and iced drinks.
• This offer includes the modification for dairy-free milk alternatives.
• This offer does not cover the addition of extra shots or whipped cream or pre-packaged drinks.
• This offer must be redeemed within two months of the voucher being issued to you.
• This offer cannot be used in conjuncture with any other offer.
• This code may only be used once and is only valid upon presentation of the QR or voucher code at any GAIL’s bakery.

Your Full Stamp Card Reward: A complimentary loaf or barista-made drink

• Please show the unique QR code sent to the email provided or found in the rewards section of your app to a member of the bakery team.
• The unique code entitles you to your choice of one sourdough loaf of 650g only, free of charge. Or a regular barista-made drink of your choice, free of charge, including coffee, tea, hot chocolate and iced drinks.
• This offer includes the modification for dairy-free milk alternatives.
• This offer does not cover the addition of extra shots or whipped cream or pre-packaged drinks.
• If there are no sourdough loaves available then the redeemer may choose an alternative loaf of 650g, free of charge.
• This offer must be redeemed within six months of the voucher being issued to you.
• This offer cannot be used in conjuncture with any other offer.
• This code may only be used once and is only valid upon presentation of the QR or voucher code at any GAIL’s bakery.

Your Birthday Reward: A Sweet Treat From Our Baker’s Table

• Please show the unique QR code sent to the email provided or found in the rewards section of your app to a member of the bakery team.
• The unique code entitles you to your choice of one sweet treat from the “Baker’s Table”.
• This offer can be redeemed against any item from our “Morning Goods” and “Sweets & Cakes” ranges.
• This offer does not cover loaf cakes, bags or boxes of cakes or buns, or any savoury pastries that do not fall within the ranges stated above.
• This offer must be redeemed within 30 days of the voucher being issued to you.
• This offer cannot be used in conjuncture with any other offer.
• This code may only be used once and is only valid upon presentation of the QR or voucher code at any GAIL’s bakery.

Your Complimentary Bun: A cinnamon bun, on us

• Please show the unique QR code sent to the email provided or found in the rewards section of your app to a member of the bakery team.
• The unique code entitles you to a cinnamon bun, free of charge.
• As we freshly bake our cinnamon buns each morning, they may sell out. Therefore, if there are no cinnamon buns left that day, you may choose an alternative sweet pastry from the “Baker’s Table”.
• This offer must be redeemed within 30 days of the voucher being issued to you.
• This offer cannot be used in conjuncture with any other offer.
• This code may only be used once and is only valid upon presentation of the QR or voucher code at any GAIL’s bakery.

Your Surprise Treat: A treat of your choice, on us

• Please show the unique QR code sent to the email provided or found in the rewards section of your app to a member of the bakery team.
• The unique code entitles you to one product of your choice, free of charge.
• When multiple products are purchased within the same transaction in which the offer is being redeemed, then the most expensive product will be removed from the total, with the exception of loaf cakes and bags or boxes of multiples, which are not covered in this offer.
• This offer must be redeemed within 30 days of the voucher being issued to you.
• This offer cannot be used in conjuncture with any other offer.
• This code may only be used once and is only valid upon presentation of the QR or voucher code at any GAIL’s bakery.