Terms & Conditions


Order T&Cs

We prepare all of our food by hand, in our kitchens. Please be aware that all food may contain traces of allergens.

We do our best to ensure that our seasonal menu is prepared for you exactly as ordered, but sometimes we may need to offer a substitution. We will do our best to let you know with a phone call or a note in your order.

When selecting delivery time slots, please allow plenty of time for your order as we are at the mercy of traffic which can be unpredictable.

We will attempt delivery of your order only once. If no one is available to receive it, the order will be taken back to our bakery. You can still collect the food at the bakery, before closing time. If the food has been out for a long period of time, some items may no longer be safe for consumption. In such instances, we cannot provide a refund. Any uncollected orders will be donated to our charity partner at the end of day.

If you wish to add special instructions for our bakery or couriers, you can do so up until 11am 2 working days before by emailing us at delivery@gailsbread.co.uk or calling us on 020 8138 8708. Our working days are Monday-Friday, 8am-5pm. Outside of that time, further information can be found on our FAQ page.

Please read our terms and conditions carefully before ordering any products from our site. By accessing our site and placing an order you have agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact delivery@gailsbread.co.uk before you place an order or go to our contact us page.


We understand that you may need to cancel your order and we are happy to do so with no charge by 11am two days before your delivery date.

We use fresh ingredients that will be ordered specifically to prepare your food. For this reason, and to prevent waste, we are not able to refund orders cancelled after this time or same-day orders.

To cancel your order:

Log in to your customer account at gails.com. Select your order and click ‘cancel’. You won’t be able to cancel the order after the cut-off time.