Catering Collections
Ordering Process
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OUR ETHOS
From the fresh bread, pastries and cakes we bake every day to our welcoming bakeries, the seasonal ingredients we source from our trusted suppliers and a commitment to wasting less and doing more for the planet, our philosophy remains the same: make good food that does good.
Corporate gifting ideas
A big win. A new baby. A leaving do.
Whatever you’re celebrating, share the joy with our sharing boxes.
Catering FAQs
Do you provide staff for catering events?
Unfortunately, we don’t provide staff for catering events.
How far in advance should I book my order?
Please book your order at least 48 hours in advance.
What dietary requirements do you offer?
Check the Allergens tab on the product page for dietary suitability of each item or box.
I've missed the cut-off time, can you help?
We would love to help. However, our food is made to order, with fresh ingredients, so we aren't able to accommodate new orders or order cancellations after cut-off.
Can I amend my delivery slot or items?
To make changes to your order, including to your delivery slot and items, you will need to cancel the order and place it again.
Please make sure you have enough time to place the new order before going ahead with the cancellation. As reminder, our cut-off time for placing and cancelling orders is 11am, two days before the delivery date.
To cancel your order:
- Log in to your customer account
- Go to 'My Orders'
- Select 'cancel order' and confirm 'Yes, Cancel Order'
A refund confirmation email will be sent automatically once the order has been cancelled.
Please note, we use fresh ingredients that will be ordered specifically to prepare your food. For this reason, and to prevent waste, we are not able to cancel orders after the cut-off has passed.
Can I select a specific delivery time?
We deliver in two-hour slots. Our first slot is 8am to 10am.
Please get in touch with our team to discuss your delivery needs and we will do our best to help, whenever possible.
How can i cancel my order?
You can cancel your order online right up to the cut-off time of 11am, two days before the order is due. This can be done in the 'orders' section of your GAIL's account, or following the link in your confirmation email.
A refund email will be issued automatically once the order has been cancelled.
Please note, we use fresh ingredients that will be ordered specifically to prepare your food. For this reason, and to prevent waste, we are not able to cancel orders after the cut-off has passed.
Can I book a same-day or next-day delivery?
This option is only available via Deliveroo.
Please note, the menu you see on Deliveroo is not made to order and depends on the bakery's availability at that particular time of the day.
Can i order hot food?
The food will be freshly made, to order. However, we can't assure it will arrive hot. Our delivery menu is designed to be enjoyed at room temperature.
Can i order large quantities of food for an event?
We would love to bake for your event.
Please reach out to our Customer Experience Team via contact form listing your food requirements and delivery date, so that we assist further.
Can I change the items in the sharing boxes, bundles or hampers?
We are not able to accept changes to the set boxes and hampers. We'd suggest ordering loose items if the current selection doesn't meet your needs.
Can I order from abroad?
There are a few things to take into consideration when ordering from abroad:
- Please make sure the contact number provided is an UK number to ensure the driver can get hold of the person receiving the food.
- Please make sure the person receiving the food is aware of the delivery.
- If you are organising a surprise delivery, please make sure the person will be at home to receive the food.
We are not able to re-deliver uncollected orders. If the food is returned to the bakery, our team will keep it safe for collection on the same day. We don't keep food in our bakery overnight.
Will I be able to track my delivery?
Yes. You will receive an email and text with a tracking link on the delivery day.
If you haven't received your link or need further assistance, please get in touch with our team.
What is the delivery fee?
The delivery fee is £7.95. Your food will be delivered to you straight from our ovens, by car.
I need help with my order
Our team would be delighted to help. Please contact us via this link or by phone on +44 (0)20 8138 8708